Ice Climbing Lapland
Terms of sale
These terms and conditions of sale (T&Cs) apply to the purchase of any activity by a customer.
It is specified that as part of its professional activity, Thomas Boillot holds professional liability insurance with Allianz IARD – Entreprise régie par le Code des Assurances – Société anonyme au capital de 991 967 200 euros Siège social : 1 cours Michelet – CS 30051 – 92076 PARIS LA DEFENSE CEDEX – 542 110 291 RCS Nanterre, N° 62423633
For any questions regarding bookings and purchases, Ice climbing Lapland can be contacted by:
email: tomboillotguide@tutanota.com
phone: +33 (0)6 75 20 55 56.
Article 1 – Services Description
Ice climbing Lapland markets to its customers sporting and recreational day activities in mountain areas known hereafter as “the Activity” or “the Activities”.
Article 2 – Contract Process
2.1. Informations
Information about the Activity concerned is available on the Website, as well as in these T&Cs. This information relates notably to the destination, itinerary, levels of physical fitness and technical ability required, risks involved, transport,
administrative and health formalities, cancellation policy, price, payment terms.
2.2.Bookings
From the webpage about the chosen Activity, the customer is directed to the booking and contact form where certain personal details are requested.
The booking can be taken only if the customer acknowledges and if he/she has read these T&Cs as well as the information contained within the webpage of the Activity.
2.3. Booking confirmation
The customer will receive a confirmation email for each Activity, which contains these T&Cs, and an invoice.
Article 3 – Payment
In order to confirm a booking, a payment of the full price is requested. Payment can be made by bank transfer, or in cash ( euros only )
Article 4 – Cancellation
4.1. Cancellation by Ice Climbing Lapland
Ice climbing Lapland will notify the customer of any cancellation, for whatever reason, by email or by phone.
In case of cancellation of the Activity by Ice climbing Lapland: Ice climbing Lapland will refund the whole of any amount paid by the customer.
4.2. Cancellation by the customer
Any cancellation request from the customer will be made by phone, or by email.
In the case of cancellation, the following sums are retained:
Less than 2 days before the day of the Activity : 100% of the cost of the Activity
Article 5 – Safety
The customer is aware of the sports nature of the Activities. He/she undertakes to abide by the advice and instructions provided by the guide.
The customer refrains from personal actions that could endanger his/her own safety, that of other participants and of any accompanying professionals whilst taking part in these activities.
It will be the professional supervising the Activities who decides on any changes in Activities for reasons of safety, of weather and conditions in the mountains, of the fitness levels of participants, and of their technical skills. As a result, a different route or another mountain range may be proposed, with any supplemental costs occasioned remaining the responsibility of the customer.
Failure to follow safety instructions such as, for example, participating in an Activity without complying with the obligatory fitness/skills levels could justify the exclusion of the customer. This exclusion, decided on for safety reasons, does not entitle the customer to any refund.
Article 6 – Administrative and health formalities
It is the cutomer’s responsibility to hold an acceptable form of identification valid for his/her Activity. This applies to each participant, in the case of multiple participants, including minors.
This information is provided as an indication and does not exempt the customer from ensuring he is aware of police, customs and healthcare formalities in place in the country where the Activity takes place.
Article 7 - Insurance
The Activity price does not include any insurance. I strongly recommend customer to buy an insurance covering search and rescue operations, as well as a repatriation insurance valid for the Activity.